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‎02-14-2017 12:32 PM

HP Recommended
Product: CM2320nf
Operating System: Microsoft Windows 7 (64-bit)

I have an older HP CM2320nf printer that I have connected to a new laptop computer. I have downloaded the software but have and it prints fine but I have been unable to use the scan function on the printer. any suggestions on what i can do in order to use this function?

 

thanks for your assistance

3 REPLIES 3

‎02-14-2017 10:24 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Can you try this:

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know if that works.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
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‎02-17-2017 06:42 AM

HP Recommended

this solution did not work sorry

‎02-17-2017 09:19 AM

HP Recommended

HI,

 

Are you connected via a network?

 

IF you are, can you try Webscan?

 

These examples will show you how:

 

Scanning from Chromebook (Webscan)

 

Scanning Multiple pages from Chromebook (Webscan)

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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