«Scan & Fax» function disabled by «administrator»

[amnesix]

Hi there,

I recently had to reset the 8620 to default settings. Since that moment, I can't use the function «Scan and Fax», and when I try to swipe it on, I get an error message, that tells me that this function is disabled by the «Administrator» or «the person who set this printer on». I am those two people, and none of them can either remember doing that nor find how to reenable.

Can you help ? 🙂

[Dvortex · Accepted solution]

Hello, @amnesix – Hope you are well 🙂

Thank you for engaging in HP Support Forums. I am glad to be of your assistance!

I understand your printer is asking for an administrator password. Is the printer connected to the network already? If so, let’s try to fix the issue by following the steps mentioned below:
 

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Now go to the Security Tab - Administrative Settings.
• Uncheck the "Control Panel Lock".

If the issue persists, then we will have to completely reset the printer. I am sending you a private message to perform the reset on your printer. Please click on the mailbox icon at the top-right corner to access your inbox.

Please let me know if this resolves the issue, or if you require further assistance.

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[AnonyMous6968]

The solution by Vortex solved my fax from p.c. problem.

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The original error message was "Fax function was locked on the printer."

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I have an HP OfficeJetPro 6968 and am using Windows 7.