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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-08-2017 08:04 PM

HP Recommended
Product: HP Envy 7640
Operating System: macOS 10.12 Sierra

Cannot scan from HP Envy 7640 to MacBookPro. Wireless connection

1 REPLY 1

‎05-10-2017 12:00 PM

HP Recommended

@TEXAMIGO

 

Thanks for taking an interest in the HP Support Forums! After reading your post I see that you are unable to scan from HP Envy 7640 printer. I would like to help you out with this issue today.

  • Confirm if the issue is also printing-related.
  • Restart devices and check driver scan settings.
  • Check the network and printer connection status.
  • Check third-party firewall software settings.
  • Remove and re-add the printer.
  • Uninstall and reinstall the printer driver and software.
  • Reset the print system.

Click here and refer the document for further troubleshooting steps.

 

Let me know how it goes.

 

Cheers,

 

Sandytechy20
I am an HP Employee

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