-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Printers Archive
- Scan function.

Create an account on the HP Community to personalize your profile and ask a question

05-25-2017 09:48 AM
Greetings @graytruck,
Welcome to HP Forums and Thanks for the post.
I understand that you are unable to scan from your printer.
Not to worry, I will be glad to help.
Have you tried any troubleshooting steps on your own?
How is the printer connected to your computer? USB or wireless.
May I know the procedure you are following to scan from your printer?
Are you able to make a copy on the printer?
Copy and scan use the same mechanism.
Try to make a copy on the printer.
If you are able to make a copy on the printer and if you are able to print, recommend you try to scan by using any method mentioned in this article.
If you are unable to make a copy on the printer, please connect your printer to your computer using a USB cable.
Download the firmware update for your printer from www.hp.com/drivers and install it on your printer.
Try to scan or make a copy on the printer after the firmware update.
If you are unable to make a copy after the firmware update, please contact our phone support for the service options available for your printer.
Let me know if this helped.
Chimney_83
I am an HP Employee
