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graytruck
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Message 1 of 2
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Scan function.

HP Recommended
Envy 5531
Microsoft Windows 7 (64-bit)

My envy 5531 scan function has quit going through a complete cycle.  It starts then stops and will not continue.  Can anything be done?

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Chimney_83
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Message 2 of 2
Flag Post
HP Recommended

Greetings @graytruck

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are unable to scan from your printer. 

Not to worry, I will be glad to help. 

Have you tried any troubleshooting steps on your own?

How is the printer connected to your computer? USB or wireless.

May I know the procedure you are following to scan from your printer?

Are you able to make a copy on the printer?

 

Copy and scan use the same mechanism. 

Try to make a copy on the printer. 

If you are able to make a copy on the printer and if you are able to print, recommend you try to scan by using any method mentioned in this article

If you are unable to make a copy on the printer, please connect your printer to your computer using a USB cable. 

Download the firmware update for your printer from www.hp.com/drivers and install it on your printer. 

Try to scan or make a copy on the printer after the firmware update. 

If you are unable to make a copy after the firmware update, please contact our phone support for the service options available for your printer. 

 

Let me know if this helped. 

Chimney_83
I am an HP Employee

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