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My envy 5531 scan function has quit going through a complete cycle. It starts then stops and will not continue. Can anything be done?
Welcome to HP Forums and Thanks for the post.
I understand that you are unable to scan from your printer.
Not to worry, I will be glad to help.
Have you tried any troubleshooting steps on your own?
How is the printer connected to your computer? USB or wireless.
May I know the procedure you are following to scan from your printer?
Are you able to make a copy on the printer?
Copy and scan use the same mechanism.
Try to make a copy on the printer.
If you are able to make a copy on the printer and if you are able to print, recommend you try to scan by using any method mentioned in this article.
If you are unable to make a copy on the printer, please connect your printer to your computer using a USB cable.
Download the firmware update for your printer from www.hp.com/drivers and install it on your printer.
Try to scan or make a copy on the printer after the firmware update.
If you are unable to make a copy after the firmware update, please contact our phone support for the service options available for your printer.
Let me know if this helped.
Chimney_83 I am an HP Employee
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