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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-13-2021 05:57 AM

HP Recommended
Product: HP Color LaserJet MFP M281fdw
Operating System: Microsoft Windows 10 (64-bit)

I have a problem with the Scan to Network Folder tool.

First in HP Smart I can find the Printer and I can scan from there directly.

Second when I add a new shared folder I can see the folder in the admin console of the printer via pc and in the touchscreen of the printer as well.

But when I press to scan to network folder this message appears.

"Unable to find remote server. Check name or use address IP to connect. Check that the remote computer is active."

I have already made every step of create a share folder in hp support page. The folder appears in printer but I can not scan.

Printer is connected via ethernet on router. Laptop is connected via wifi and no credentials needed to log in.

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