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HP Recommended
HP8710

I am trying to set up my HP 8710 printer to scan directly from my gmail address but getting this error message:

SMTP email authentication required. Check your username/password and try again.

Please can anyone help me?

 

"HP COMMUNITY TEAM NOTE"

 

AndressaR_1-1716903062829.pngThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,
A such may occur due to your Google account security settings.

First, open the following link and login to the same account as you set for the printer.

Note: if you are connected, sign out from your account, select your account and manually enter the password to ensure you indeed use the correct password, then click on Security from the left pane:
https://myaccount.google.com/security

Within the Signing in to Google section ensure that "2-Step Verification" is set as "Off".

Within the Less secure app access section ensure that the feature is on.

If it is Off, click on Turn on access (not recommended) and toggle on the feature. Otherwise, the verification will fail.
Once you are done run a test for the outgoing user profile and check if the problem been resolved.

 

For the feature setup, be sure to use the following details for Gmail:

Server: smtp.gmail.com

Port: 465 / 587

SSL Checked? Yes

Check the box to authenticate the user.

Type your full Gmail address as the user

Type your Gmail password

 

Press Save and Test and check for any difference.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

2 REPLIES 2
HP Recommended

Hi,
A such may occur due to your Google account security settings.

First, open the following link and login to the same account as you set for the printer.

Note: if you are connected, sign out from your account, select your account and manually enter the password to ensure you indeed use the correct password, then click on Security from the left pane:
https://myaccount.google.com/security

Within the Signing in to Google section ensure that "2-Step Verification" is set as "Off".

Within the Less secure app access section ensure that the feature is on.

If it is Off, click on Turn on access (not recommended) and toggle on the feature. Otherwise, the verification will fail.
Once you are done run a test for the outgoing user profile and check if the problem been resolved.

 

For the feature setup, be sure to use the following details for Gmail:

Server: smtp.gmail.com

Port: 465 / 587

SSL Checked? Yes

Check the box to authenticate the user.

Type your full Gmail address as the user

Type your Gmail password

 

Press Save and Test and check for any difference.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

Hi community!

The following video may also help you:

 

 

SofiaML
HP Support Community

I work on behalf of HP.
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