-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Printers Archive
- Scan to email setup from HP8710

Create an account on the HP Community to personalize your profile and ask a question

10-06-2019 09:51 AM - last edited on 06-27-2024 06:38 AM by SofiaML
I am trying to set up my HP 8710 printer to scan directly from my gmail address but getting this error message:
SMTP email authentication required. Check your username/password and try again.
Please can anyone help me?
"HP COMMUNITY TEAM NOTE"
Solved! Go to Solution.
Accepted Solutions
10-06-2019 10:16 AM
Hi,
A such may occur due to your Google account security settings.
First, open the following link and login to the same account as you set for the printer.
Note: if you are connected, sign out from your account, select your account and manually enter the password to ensure you indeed use the correct password, then click on Security from the left pane:
https://myaccount.google.com/security
Within the Signing in to Google section ensure that "2-Step Verification" is set as "Off".
Within the Less secure app access section ensure that the feature is on.
If it is Off, click on Turn on access (not recommended) and toggle on the feature. Otherwise, the verification will fail.
Once you are done run a test for the outgoing user profile and check if the problem been resolved.
For the feature setup, be sure to use the following details for Gmail:
Server: smtp.gmail.com
Port: 465 / 587
SSL Checked? Yes
Check the box to authenticate the user.
Type your full Gmail address as the user
Type your Gmail password
Press Save and Test and check for any difference.
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
10-06-2019 10:16 AM
Hi,
A such may occur due to your Google account security settings.
First, open the following link and login to the same account as you set for the printer.
Note: if you are connected, sign out from your account, select your account and manually enter the password to ensure you indeed use the correct password, then click on Security from the left pane:
https://myaccount.google.com/security
Within the Signing in to Google section ensure that "2-Step Verification" is set as "Off".
Within the Less secure app access section ensure that the feature is on.
If it is Off, click on Turn on access (not recommended) and toggle on the feature. Otherwise, the verification will fail.
Once you are done run a test for the outgoing user profile and check if the problem been resolved.
For the feature setup, be sure to use the following details for Gmail:
Server: smtp.gmail.com
Port: 465 / 587
SSL Checked? Yes
Check the box to authenticate the user.
Type your full Gmail address as the user
Type your Gmail password
Press Save and Test and check for any difference.
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
