Scan to email

[Anthony7878]

I am trying to set up the scan to email feature on my new printer. I have tried a yahoo smtp and it kept saying incorrect username or password when I know it was correct. I decided to try my gmail account as I saw better reviews with it. After changing the setting and inputting my gmail account, it is saying "The SMTP server uses an authentication method that is not supported. Try a different server."

All I want to do is to be able to scan to email.

Can anyone please help??

Thank you.

[ShlomiL]

Hi,
Gmail had several security options which may block the printer from connecting to their servers.

First open the following link and ensure you are logged on to the same account as you are setting for the printer.
https://myaccount.google.com/

Within the Sign-in & security section click on Signing in to Google and ensure that "2-Step Verification" is set as "Off".

Within the left pane click on Connected apps & sites and ensure that "Access for less secure apps" is set as "ON", otherwise the verification will fail.

Within the left pane click on Device activity & notifications, witin the 'Recent security events' section click the Review events link and ensure there are no blocked connection attempt (it will be highlighted in red) , if there is any alert follow the steps on screen to ensure there is no block for that device.

Also Yahoo proivide similar security settings.

Be sure to turn on Allow apps that use less secure sign in.

https://help.yahoo.com/kb/SLN27791.html

Also be sure to Turn two-step verification off:

https://help.yahoo.com/kb/SLN5013.html

Once you are done run a test for the outgoing user profile and check if the problem been resolved.

Regards,
Shlomi