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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-24-2017 03:22 PM

HP Recommended
Product: Scanjet 5590
Operating System: macOS 10.12 Sierra

My HP Scanjet was working using the old drivers in OS 10.12.4 until I updated to HP Easy Scan.  Now when attempting to use "Easy Scan", I hear communication between the computer and the scanner but I get the message,

 

"HP Scanjet 5590 is currently unavailable. Ensure your device is powered on, check the connection, and ensure your network is functioning properly. If these conditions are correct, restart the device and try scanning again."

 

Of course I do ALL of the above suggestions plus rebooting the iMac.  No luck.  HP is to be chastised for putting out bad software and MUST update its failed "Easy Scan."

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