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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-29-2017 10:04 AM

HP Recommended
Product: Scanjet 5590
Operating System: macOS 10.12 Sierra

Today when I tried to scan in some photos, the preview looked perfect, but when I opened the files in Photo Shop, the image was totally black.    Is there a fix for this?

1 REPLY 1

‎05-31-2017 10:05 AM

HP Recommended

Shortly after I posted the message above, I got a "private message" to call Tech Support at 1-887-210-0840.  I thought that there was a fix for this, maybe a new driver.

 

I called.  The first time, I was told there was no one to take my call.  The second time I got a man who barely spoke English.  He just said take the scanner to the service center and hung up.  

 

I don't think it is a hardware problem, for when I connected an old Windows laptop to the scanner, it worked perfectly.  There is something wrong between the Scanner and Mac OS Sierra.  

 

Please come up with a fix!

 

 

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