Scanner can't connect to server

[roston]

I have no idea why but my scanner no longer can connect to the server.  So I can't scan to email anymore.

[HeyListen]

Hi @roston,

Thanks for posting in the HP Forums, and welcome!  :cathappy:

I would like to help you with the connection error you are getting when attempting to scan to e-mail on your HP Officejet 5740 e-All-in-One printer.

First, touch the ePrint icon on the home screen on your printer:

A Web Services Summary screen should pop up.

If you get a connection error or the screen says ePrint is not connected try the following steps:

Network Power Reset:

Let's leave the router on and unplug the power cable (NOTE: Do not reset the router.), then do the same with the printer, and shut down the computer. After a full minute, plug the router back in, wait for it to fully power up, then plug the printer back in and wait for the wireless light to become solid. Once both the router and printer are on, go ahead and turn the computer back on. Doing this will refresh the network connection.

Restore Network Defaults and Reconnect: 

1. On the front panel of the printer, touch your wireless icon at the top

2. Select Settings.

3. Select Restore Network Defaults.

4. Restart your printer.

5. Once it's booted back up, touch the wireless icon again.

6. Select Settings.

7. Select Wireless Setup Wizard and follow the prompts to enter your wireless network details.

8. Try enabling the web services again.

Set a Manual DNS for Your Printer:

You can follow the steps as outlined in my colleague happytohelp01's post here.

If your web services show connected, even though the Scan to E-mail is not working, you may need to reset the web services on the device.

NOTE: Resetting the web services will clear the custom ePrint e-mail you have setup on your printer. Please be aware that if you have a custom ePrint e-mail, after doing this you will need to set it up again, and will not be able to use the same address.

1. Press the Web Services button on the front panel.
2. Press Settings.
3. Press 'remove web services' and confirm its removal.
             This will bring you back to the home page.
4. Press the Web Services icon on the printer again and go through the setup process.

5. Once the web services has been enabled again, try setting up your Scan to E-mail

Please respond to let me know if these steps helped to resolve your issue!

Good luck.

:cathappy:

[chelsea_blue]

says problem connecting to server when try scan