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    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Fix Windows 10 Update Issues

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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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Message 11 of 48
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did you get your j4540 to copy and fax?  Mine won't...!

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Message 12 of 48
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did you get your j4540 fixed?  Mine won't copy or fax...!

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Message 13 of 48
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I have been having same issue for 3 months now. Have reinstalled device. Found that my dual core c50 processor needed a patch, etc. Now my computer says it has a j4500 attached. Unable to locate anything, anywhere to solve the problem. I can manually fax in/out now after several months, still no scan. This thing sucks!!!!

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Message 14 of 48
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scanner function does not work on printer - window says to read manual and troubleshoot but scan contunues to state that thgere is no connection yet the prrinter is connected dicectly to by a cable and does print.

 

Can you help?

 

 

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Message 15 of 48
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this is exactly what is going on. the officejet tells me that it has a scanner/ fax failure

 

what can i do?

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Message 16 of 48
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yes that is what happens what is up with it?
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Message 17 of 48
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Hello Folks,

 

If you don't see the scanner bulb of your unit moving or turning on, try running the HP scan diagnostic tool. Just

follow the link below.

 

http://support.hp.com/us-en/document/c02788621

 

If this doesn't solve your problem, call HP support to check if your unit is still in warranty and try to get a 

replacement.

 

The 1-800-HPINVENt number listed above may only work in the USA. If you are elsewhere in the world see here to Contact HP.

 

" Although I am an HP employee, I am speaking for myself and not for HP.

Say thanks by clicking the "Kudos! Star" which is on the left
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
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Message 18 of 48
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I bought a 4500 office-jet about 6 months ago, after my 4215 all in one spooler went out.

 

The new printer worked fine for about 2 months and then the problems started. The printer started becoming disconnected from the computer. It would hold the document in queue until you shut it off and rebooted, then it would print everything that it was holding. I learned that if you would turn the printer off and back on it would print the documents, especially if you were working online. Then the scanner started giving me error codes and quit scanning. It would tell me that the driver was either corrupt or missing and to remedy this uninstall and reinstall, I would get the same result either missing or corrupted.

 

I've had several support sessions with no success, been told that it is incompatible with Windows XP, though their site says it is. I am told after spending $80 for the printer to spend $400 on windows 7.

 

I am now on my second replacement printer with no solution in sight. Oh how I hate HP and their junk !

I'm thinking about buying a Canon

 

Anyone have any ideas or suggestions, I'm open. If you do, please e-mail me at {Personal Information Removed}

it would be appreciate it very much. Thanks

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Message 19 of 48
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hp  office jet printer 4500 that i can not get to scan.  there are no instructions in the manual concerning scanning.

everything else works fine.

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Message 20 of 48
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can someone help me i got officejet 4500 but scanner is not working always says no scan optionrefer to device document

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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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