Scanner scans only half of my paper

[riddertje]

Hello everybody.

First of all sorry for my poor english and maybe a poor explanation of my problem.

I have a Hp Photosmart C4280 Printer/scanner

It used to work on a computer with windows 7 without any problems.

Right now it's working on a computer with windows xp.

Between these 2 computers the printer hasn't been connected to any computer for almost a year.

The problem I have is that my scanner only scans half of my pages. 

I din't have this problem before and I can't see anything strange on the scanning device.

Is there anyone who has had the same problem or know how to solve my problem?

Here is a picture of what my scanner does.

For my example i just took a white paper. The white part is what it scans, the black part is where it fails.

Regards.

Joost

[ShlomiL]

Hi Joost,

Please try copying from teh device itself, can you see any similar behavior?

If the same appear while copying I would rather suspect an hardware failure. be sure to follow the steps below in such a case:

http://support.hp.com/us-en/document/c00587971

Shlomi

[riddertje]

Hi again.

Thank you Shlomi for helping me with my problem.

I tried to copy like you said but it didn't work.

When my divice started printing it printed half white and half black.

[ShlomiL]

Hi,

As the same results while copying it seems as the scanner hardware fails.

Try following the steps listed below to reset the device:

http://support.hp.com/us-en/document/c00587971

If you keep getting the same results I afraid it will require servicing the device.

Shlomi