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‎03-12-2014 05:20 PM

HP Recommended

Hi Cheetah,

 

Just one more thing.  I tried to import pictures from my camera and couldn't get into my Olympus site/software thing.  I remembered you saying something about a clean boot so went back and found your link to clean boot and did that, (changing system configuration to selective startup and then after boot, returning it to normal startup) and after that, my Olympus software was working again.  I just thought I should mention that in case someone else is following this thread for their own scanner problems, that doing a clean boot seems to be a good idea.

 

Thanks again.

‎03-12-2014 06:30 PM

HP Recommended

Hello missycat6710,

 

Thank you for providing this information on here! I am happy to hear this worked for you! Yes, a "Clean Boot" helps eliminate software conflicts that occur when you install a program or an update or when you run a program. Have a great night :generic:

I worked on behalf of HP.
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