Scanner zooms image on computer

[plehmann1]

Every time I scan a document to my computer the image shows up zoomed, so that only part of the document shows up. For example let's say I'm scanning a standard 8 1/2 X 11 piece of paper, then the image on my computer that shows up from the scan would be the top right quarter of the paper. How do I get it so it scans the entire piece of paper?

[Jeet_singh · Accepted solution]

Hi @plehmann1,

Thank you for becoming an HP Forum member. It is a dynamite location to get help from the community, get suggestions and find what has worked for others.

I understand that you are having issues while scanning from your Photosmart printer. To assist you with this issue, I need to know whether the printer can make a "Photocopy" or not.

Place a document face down on the scanner glass and press the copy option on the printer control panel. Let me know if it makes a good copy or not.

If the printer fails to make a copy as well, then try performing a hard reset to fix the issue:

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle and then try making a copy.

If the copy works fine, then try to fix this issue using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to http://hp.care/2bZ9w2q to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Scanning” to automatically diagnose and fix the issue.

For more details, please follow the steps suggested in the support document for - HP Printers - Improving Scan Quality (Please check the scan settings as well as reduce the DPI and then check if that helps).

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,