Scanning/Copying

[marcoagpinto]

Hello!

I have replaced my old 8500A with an 8720.

I was doing some tests copying and scanning in A4 paper size.

I grabbed a blank sheet of paper and drew a triangle with a number in each edge of the paper.

Then, I placed it in the glass and pressed COPY (both photo and document).

What happens is that the triangles get cut in both, although in photo scanning we get an extra part of them.

Yesterday night I upgraded the printer's firmware.

Could someone improve the copying feature in the next firmware upgrade?

Thanks!

Kind regards,

[Ratchet_31]

Hi, 

Follow these steps. 

Step 1: Clean the scanner 

Fingerprints, smudges, dust, or debris on the scanner glass, under the scanner lid, or in the document feed slot can cause lines and color bands. Clean these parts with a soft, lint-free cloth sprayed with glass cleaner.

Read one of the following sections for steps to clean these components, depending on your printer type.

Printer with flatbed scanner glass and lid	Printer with a document scan feeder

Printers with a flatbed scanner glass and lid

Printers with a document scan feeder

Step 2: Clean the ADF rollers

Dust or paper residue on the rollers or separator pad inside the automatic document feeder (ADF) can result in copy quality issues. Open the ADF, and then clean the ADF rollers and separator pad.

 NOTE:

The location of the ADF rollers might be different depending on your printer, but the following steps still apply.

1. Gather the following materials:
   • A clean, lint-free cloth, or any cloth that does not come apart or leave fibers
   • Distilled, filtered, or bottled water (tap water might damage the printer)
2. Remove the original document from the ADF.
3. Turn off the printer.
4. Disconnect the power cord from the rear of the printer.
5. Open the ADF cover.
6. Find the paper pick rollers and the separator pad inside the ADF.

   Figure : Example of the paper pick rollers and separator pad in a LaserJet printer

   Figure : Example of the paper pick rollers and separator pad in a OfficeJet printer

7. Lightly dampen a clean, lint-free cloth with filtered or distilled water, and then squeeze any excess liquid from the cloth.
8. Use the damp cloth to wipe any residue off the paper pick rollers and the separator pad.
9. Leave the ADF cover open for two minutes to allow the paper pick rollers and separator pad to dry.
10. Close the ADF cover.
11. Reload the original document print side up in the document feeder tray. Gently slide the document into the printer as far as it can go.
12. Slide in the paper width guides until they are snug against the paper.
    Do not push the paper width guides in so far that they bend the paper.
13. Reconnect the power cord to the rear of the printer.
14. Turn on the printer, and then try to copy.

If the issue persists, continue to the next step. 

Step 3: Change the copy settings

Changing the copy settings, if available, might improve copy quality. Not all printers have the option to change copy quality settings, and some printers have more or less quality options. For specific steps, refer to the printer user guide on HP.com.

1. On the printer control panel, touch or press the Copy button or icon.
2. Touch or press the Settings icon or button , if necessary, then navigate to the Quality or Optimization setting.
   If either setting is not available, skip to the next step.
3. Change any of the following settings to improve copy quality.
   • Reduce/Enlarge: Reduce or enlarge the size of the copy.
   • Lighter/Darker or Contrast: Adjust the contrast of the text or photo.

      NOTE:

     On some printers, the Lighter/Darker option is accessed from a separate button on the control panel.

   • Optimize or Enhancements: Change this setting to optimize for photos, text, or mixed.
   • Draft Mode: Turning on Draft Mode speeds up copying, but reduces quality.
   • Quality: Change the copy quality to Best, Normal, or Draft.
4. Touch or press the Back icon or OK.
5. Load the original document or photo, then try to copy.

If the issue persists, continue to the next step.

Step 4: Change the paper settings

Paper type and size in the input tray that do not match the paper type and size settings on the printer control panel can result in copy quality issues.

Check the paper settings on the printer control panel. For specific steps, refer to the printer user guide on HP.com.

1. On the printer control panel, touch or press the Setup or Settings button or icon.
2. Select Paper Setup, and then select Def. paper size.
3. Select the paper size that is in the input tray, and then press the OK button.
4. Try to copy again.

If the issue persists, continue to the next step.

Step 5: Reset the printer

Resetting the printer can force some types of scanners to calibrate which might fix the problem.

1. Remove any items from the scanner glass and automatic document feeder (ADF), then close the scanner lid.
2. With the printer turned on, disconnect the power cord from the printer and from the wall outlet or power strip.
3. Wait at least 60 seconds.
4. Plug the power cord back into a wall outlet.

    NOTE:

   HP recommends connecting the printer power cord directly to a wall outlet.

5. Reconnect the power cord to the printer.
6. Load the original document or photo, then try to copy.

If the issue persists, continue to the next step.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

Take care now and have a splendid week ahead.