Scanning Issue

[HPUser68]

I scan to QuickBooks which requires a TWAIN compliant scaner.  Currently my OfficeJet Pro 8710 cannot be selected in QuickBooks.  Intuit's solution is to turn TWAIN on in the scanner.  How can this be done?  Is it even possible to turn TWAIN on or off for this device?

[Dvortex]

Hello, @HPUser68 – Hope you are well 🙂
 

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!

I understand that you are having issues while using the QuickBooks. HP Officejet 8710 printer is TWAIN compatible. It looks like, this is an issue with the QuickBooks scanner.

Try the steps listed here: http://intuit.me/2oBqn1g

Let me know if that helps!

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[HPUser68]

Unfortunately you cannot create a profile unless you can select a TWAIN compliant printer and QuickBooks does not detect one.  So how do I get QuickBooks to use the printer?  I've downloaded the full driver package, uninstalled the old version and reinstalled the latest software but it still doesn't work.  The other article on Intuits website, which you may link next, says to enable TWAIN on the printer.  Is this even possible?

[HPUser68]

I was mistaken, you can create a new profile but it doesn't correct the issue.

[Dvortex]

Hello, @HPUser68

Thanks for the update & appreciate your efforts 🙂

Can you scan using the HP Scan software on the PC or from the scan option on the printer screen? Is the issue only specific to the QuickBooks scan?

Thanks, I'll watch for your reply!

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[HPUser68]

The HP Printer Assistant scans just fine.  The problem appears to be only when we try to select the scanner within QuickBooks.

[Riddle_Decipher]

@HPUser68

It looks like you were interacting with @Dvortex, but he is out for the day & I'll be glad to help you out, 

I'm the Riddle_Decipher & I'm at your service. 

If the issue persists only within the Quickbooks,
I recommend you contact the QuickBooks support for further assistance as it's not an HP Product.

Let us know if they helped resolve the issue and/or if you have any other queries,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers! 

Good Luck. 

[HPUser68]

Would it be possible to answer my question?  I know you guys are trying to resolve the issue but in the process you completely ignored my question.

Intuit is going to ask anyway so please let me know if it's possible to enable/disable TWAIN on this device.  Their instructions specifically say to ensure that TWAIN is enabled on the device.

[Riddle_Decipher]

@HPUser68

Thank you for replying,

I appreciate your time,

I thought @Dvortex already answered your questions when he wrote - "HP Officejet 8710 printer is TWAIN compatible",

If that didn't then the answer to your questions is Yes it can be enabled.

for details on how to use it: Click here

(Though the header/title may be different, the steps will help resolve your concern).

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,  

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner, 

Thank you for posting in the HP Support Forum.  Have a great day! 

Regards,