• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
Laserjet M1212nf
Microsoft Windows 7 (64-bit)

I can print and scan from the PC that is directly connected to the A-I-O and print from the other PC but it will not find the scanner portion when I go to add device and will not find the scanner when installing the software for the scanner.

3 REPLIES 3
HP Recommended

Hi @liars,

 

I read your post and see that you aren't able to scan from the shared computer. I would like to help you out today.

I would suggest to network the printer properly over the network, by connecting the Ethernet cable from the printer and the router. Then flip the port to the TCP/IP port to the new port.

 

Go into Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.

Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
Type in the proper IPv4 address for the printer. You will need to print the Configuration page to get the printer's IPv4 address.HP LaserJet Pro M1130, M1210, and M1530, Multifunction Printers - Printing Information Pages.
Make sure the printer is online.

Test the printer.
 
Please select "Accepted Solution", if these steps helped resolve this issue. Thank You.
Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
HP Recommended

I am glad that you replied, however, I cannot use the suggested fix. There is not a network dataport in which to connect the printer.  The office has only two dataports and they connect to the computers in the office. Thus the printer has to be shared from one PC to another. It may not be a printer/scanner problem as WIndows does not give you the opportunity to find the scanner across the network unless you are connected as you suggest.I am glad that you replied, however, I cannot use the suggested fix. There is not a network data port in which to connect the printer.  The office has only two data ports and they connect to the computers in the office. Thus the printer has to be shared from one PC to another. It may not be a printer/scanner problem as Windows does not give you the opportunity to find the scanner across the network unless you are connected as you suggest. The only way to use your fix is to purchase a managed switch that is a more expensive option than others. Because of policies in place we cannot have unmanaged switches on the network. I am trying to find the least expensive option available, which at this time looks to be getting a scanner and connecting it to the PC directly. Thank you for your time and suggestion.

HP Recommended

Hi @liars,

 

HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. But I did come across this information that may be helpful.

 

How to Share a USB Scanner.

 

Hope this helps. Thank You.

 

 

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.