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Hally88
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Scanning cancels automatically

HP Recommended
ENVY 4523
Microsoft Windows 10 (32-bit)

I can scan a blank page to my laptop but as soon as I scan anything with data on it cancels the scan

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Rainbow23
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Message 2 of 4
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HP Recommended

@Hally88,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to scan a page with data on it from your HP ENVY 4523 All-in-One Printer.

 

In order to isolate the issue, you need to make a copy from the unit and check.

 

Also, you may follow the step by step guide to reset the printer: 

 

1.Turn the printer on, if it is not already on.
2.Wait until the printer is idle and silent before you continue.
3.With the printer turned on, disconnect the power cord from the rear of the printer.
4.Unplug the power cord from the wall outlet.
5.Wait at least 60 seconds.
6.Plug the power cord back into the wall outlet.
7.Reconnect the power cord to the rear of the printer.
8.Turn on the printer, if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
9.Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

 

Let me know how this works.
 

You have a good day ahead.
 

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

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Hally88
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Hi Rainbow23.

Sorry but that was the fiirst thing i did. In this electronic age if it fails, turn it off and on again is standard practice.

It seems to be a memory issue in that I have scanned succesfully pages of about 823 KB but what keeps failing is a scan of a scan of graph paper and it makes the whole page look darker and I wonder whether there is a memory allowance to scan to my laptop somewhere?

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Rainbow23
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@Hally88,

Thank you for your reply, I'll be more than glad to help you.

 

I understand that the issue persists when you scan a graph paper.

 

This issue could occur if the firmware is not updated.

 

Please follow the link to update the firmware: Firmware Update 

 

Let me know if this works.

 

You have a good day ahead.

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

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