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05-07-2017 08:19 AM
Scan feature gives me an error that reads: "The scan cannot be performed because aanother program or computer is using the networked HP imaging device, try again later." However, there is not another computer in my home connected to this printer. How do I fix this?
05-08-2017 06:28 PM
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As I understand you are having issues scanning on your HP Photosmart printer. Don't worry as I have a few steps to help you get through this concern,
To provide you with an accurate solution, I'll need a few more details:
What is the Operating System installed on the PC? Windows or Mac OS
Does that Scanner bulb light up?
Does the scanner bar move when you open the lid & press the copy button?
Have you checked if the unit can make a standalone copy? If ‘YES’ then it means the scanning hardware of the All-in-One works fine.
In the meantime, Let's start off by performing a Hard reset on the printer, router, computer and other devices on the same network.
The following steps temporarily disconnect network and Internet connections and require restarting your computer. Complete any tasks or downloads in progress before continuing.
1. Press the Power button on the printer to turn it off.
2. Disconnect the power cord from the rear of the printer.
3. Disconnect the power cord from the wireless router.
4. Turn off the computer.
5. Wait for 30 seconds.
6. Reconnect the power cord to the wireless router.
7. Wait for 30 seconds, or until the router is fully on and ready
8. Turn the computer back on.
9. Wait for the computer to reload
10. Reconnect the power cord to the rear of the printer.
11. Turn the printer back on.
If you’re running Windows, I would start by checking the installed printer software by downloading and running the HP Print and Scan Doctor. This tool can diagnose and fix many printing and printer software related issues. Please use this link to help you with that information: http://hp.care/2biN2XE
Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.
For more details, please follow the steps suggested in the support document - Click here
If the issue persists, the next step would be to Uninstall and reinstall the full feature printer software, please respond to this post with the details and the results of the troubleshooting steps for further assistance.
Eagerly waiting for your response!
I hope you have a good day ahead,
And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
I am an HP Employee