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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Hello @XOMusicLtd ,
Welcome to the HP Support Community!
Try first this:
- shut down printer via on/off switch
- switch off the router
- shut down the computer
- wait about 60 sec.
- switch on the router, wait until the router has completely initialized itself again
- Switch on the printer, wait until the printer has finished its initialization
- switch on computer, log in (with admin rights) and wait about 10 sec.
... and now everything's working again?
If that doesn't help, here's what you need to do:
- Uninstall HP printer software, and then remove the printer from your Devices list.
- Restart the PC
- Close all programs
- download only this complete package: HP ENVY Photo 7800 All-in-One Print and Scan Driver and Accessories
- Close all programs
- Open up the run command with the "Windows Key + R" key combo > in folder Downloads click on the EXE
- The installation was completed successfully, now you must ...
- Restart the PC again
- Now the installation is complete.
Document error messages accurately, even better is to take a screenshot of it and upload here.
Hope this helps! Keep me posted.
Andr-1611
If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.
I'm not an employee of HP, I'm as volunteer here.
Inquiries via private messages (PM) cannot be answered.
HP Recommended
Hello @XOMusicLtd ,
Welcome to the HP Support Community!
Try first this:
- shut down printer via on/off switch
- switch off the router
- shut down the computer
- wait about 60 sec.
- switch on the router, wait until the router has completely initialized itself again
- Switch on the printer, wait until the printer has finished its initialization
- switch on computer, log in (with admin rights) and wait about 10 sec.
... and now everything's working again?
If that doesn't help, here's what you need to do:
- Uninstall HP printer software, and then remove the printer from your Devices list.
- Restart the PC
- Close all programs
- download only this complete package: HP ENVY Photo 7800 All-in-One Print and Scan Driver and Accessories
- Close all programs
- Open up the run command with the "Windows Key + R" key combo > in folder Downloads click on the EXE
- The installation was completed successfully, now you must ...
- Restart the PC again
- Now the installation is complete.
Document error messages accurately, even better is to take a screenshot of it and upload here.
Hope this helps! Keep me posted.
Andr-1611
If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.
I'm not an employee of HP, I'm as volunteer here.
Inquiries via private messages (PM) cannot be answered.
2
2
0
HP Recommended
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
