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‎03-15-2017 08:39 AM - last edited on ‎03-15-2017 08:46 AM by Retired

HP Recommended

Unable to find printer assistant software  download

1 REPLY 1

‎03-15-2017 08:57 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

Can you download and install the FULL feature printer software from HP for your operating system:

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.


Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

How to Scan to Computer

Once you have installed the software:

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)

Scan to Computer


How to use "Scan to Computer" properly


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
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