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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-28-2017 10:20 AM

HP Recommended
Product: HP OfficeJet 6962
Operating System: Microsoft Windows 10 (32-bit)

Just installed my new printer and can print from my wireless pc.  When trying to scan, I get the error message that I need to make sure the scanning software has been installed and been enabled.  I used the disk to load the program and did not see scanning instructions in the written material provided with the printer.  Please advise.

1 REPLY 1

‎03-01-2017 08:15 AM

HP Recommended

@Plshlp

 

Welcome to the HP Forums. I would be happy to help you with your HP Officejet 6962 printer. I understand that you are getting network scanning issue and you have already done some preliminary troubleshooting. 

 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

  • Restart devices and check driver scan settings.
  • Run the Print and Scan Doctor.
  • Check Windows Image Acquisition settings.
  • Temporarily disable firewall software on the computer.

Click here to refer the document and perform troubleshooting steps to fix this issue.

 

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

 

Cheers.

Sandytechy20
I am an HP Employee

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