Scans but won't print

[Dvortex]

Hell,o @jeffbengr

Thanks for the update! I would like to jump in with a suggestion 🙂

You mentioned that you only see the Fax version in the Control panel - Devices and printers.

Right-click on the Fax - Envy 7640 - Select "Set as Default Printer"

You will have 2 options, one with a Fax entry and the regular Envy 7640 - network. Select the regular version as your default printer.

Now, try giving the permissions as suggested below:

• Press the "Windows logo key" + "r" to get “Run" - Type "spool" and press ok.
• Right-click on "PRINTERS" - Select "Properties"
• Select "Security" tab. You will find few entries like "Administrators" and "users", click on "Edit" and give "Full permission" to all the entries. Save / apply the settings.
• Go to "Devices and printers", right-click on the new printer that you installed and select "Printer properties".
• Select "Security" tab. You will find few entries like "Administrators" and "users", click on "Edit" and give "Full permission" to all the entries. Save / apply the settings.
• Restart your computer and then try to print.

Please let me know if this resolves the issue, or if you require further assistance.

Cheers 🙂

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[jeffbengr]

The tip about both printers showing up under a single icon was helpful - I don't get it, why would 2 different printers (fax and regular) be selected  from the same icon in Devices and Printers?  Anyway I digress on that because it doesn't matter to the problem at hand.

Did everything again with permissions.  No change.  Still won't print without opening Word/Excel/Acrobat/etc as administrator.

On the PRINTERS folder, the user CREATOR OWNER keeps resetting to "Special Permissions" no matter how often I click "Full Control" then Apply.  Not sure if this makes a difference though.

This printer and Costco are about to be reacquainted and my credit card balance reduced.  This is getting beyond ridiculous.

[jeffbengr]

I FINALLY FOUND THE ANSWER!!!!!!!!!!!

See the posts from @clh42 at

http://h30434.www3.hp.com/t5/LaserJet-Printing/Can-only-print-with-Admin-privileges/td-p/4767160/pag...

He/she is my new hero.

In short, you have to make sure that the "Users" group has been granted Full Control of your TEMP directory (or if you're in a domain, apparently, which I'm not, "Authenicated Users").  I, like many others, had moved my TEMP directory away from the default location (off of my SSD boot drive and onto a secondary drive).  For some reason  it doesn't matter if you are in another group that has Full Control (such as Administrators), apparently there is something about HP printers (and it's clear from the boards it's multiple HP printer models, but not all, and has been a problem for many years), that require the "Users" group to have full control of the TEMP directory (which the Windows default directory does, but if you move it the new location does not unless you change it).

So here's the directions to fix:

Hit Windows-R

Enter "%tmp%"

Note what the full path is  (in my case, it was "D:\Temp")

Go up one level in the directory tree

Right click on the temp diretory (in my case, "Temp" from D:\), and select "Properties"

Go to the Security tab, and select "Users" from the group or user names

Click "Edit"

Select Users, then check the box by "Full Control"

Click "Apply"

You may get a whole bunch of error messages about inheritance, just hold down the Enter key until they all go away.

Click "Cancel" a couple of times to dismiss the properties boxes

Go forth and print from any application you want without having to "run an administrator"

Profit

[Dvortex]

Hello, @jeffbengr

Great stuff! Glad to know that you were able to fix the issue and thank you for posting your solution here. 

That will definitely help other users who have similar issues find a quick solution.

Visit us again if you have any concerns!

Thank you again and may you have a great day and even better tomorrow!