Server Connection Error 403.

[happytohelp01]

Hi sheetzy8217,

Welcome to the HP Support Forums.  I understand that you are getting a 403 error message and that you are looking for a "Scan to Print" app. 

To better assist you, would you please provide some further information:

1. What make/model/product number of HP printer do you have (the title of the thread doesn't indicate a specific printer and you didn't mention your printer model)?
2. How is the printer connected (USB cable, ethernet, or wireless)?
3. What operating system are you using (Windows 7, or Mac 10.8, etc)?
4. When you ask about a "Scan to Print" app can you please clarify?  There is a 'Scan to Email' app, but no app titled 'Scan to Print'.
5. Are you trying to print from a mobile device(s) (Smartphone or tablet)?  If so, are the mobile device(s) Android or Apple?

Thank you.

Guide to finding your product number

http://h10025.www1.hp.com/ewfrf/wc/findModel?lc=en&dlc=en&cc=ca&lang=en

[sheetzy8217]

1. HP Photosmart 5520
2. Connected wireless
3. Mac 10.8
4. I was talking about a "Scan to Print" app that you referenced in the thread
5. I am printing from a laptop & mobile device & they are bit Apple.

[happytohelp01]

Hi sheetzy8217,

Thank you for the quick response.  I appreciate the additional information.

Let's start out by power cycling your network then resetting the printer.  To power cycle your network please follow the steps below:

1. Please turn the printer off.
2. Please turn your laptop and mobile devices off.
3. Please turn your router off (if it doesn't have a power button, please unplug the power cord from the router).
4. Please wait a full 30 seconds.
5. Please turn the router on or plug it back in and wait for it to finish it's start up routine.
6. Please turn the printer back on and wait for it to finish it's start up routine.
7. Please turn on your laptop and mobile devices.
8. If you are still getting the same error please reset the printer using the document below.

You should now be able to enable web services and setup ePrint with an ePrintCenter/HP Connected account and choose the apps you would like on your printer.

Resetting the Printer

http://support.hp.com/us-en/document/c03177455

[Comradestryker]

I've got a 6520 giving me this same problem. Can I get the steps, too?

[happytohelp01]

Hi Comradestryker,

Thank you for joining the HP Support Community. 

The steps I listed in the above post will also work for your Photosmart 6520.  If you are encountering a different error, please let me know so we can get it resolved.

[tigirl04]

Please send steps to fix this error. Was scanning to email with no problem, now I receive Connection Error 403. Thanks for your help!

[happytohelp01]

Hi tigirl04,

Welcome to the HP Support forums.  I understand that you are getting a 403 error on your HP printer. 

Please try the steps listed in my post above.  I have included a link to it for you.

HP Support Forums - post by Happytohelp01

http://h30434.www3.hp.com/t5/Mac-Printing-and-Scanning/Server-Connection-Error-403/m-p/3286713/highl...

[Sherifat]

I have HP 5520. This the third one with same issue. I had to keep going back to the retailer for an change the printer. I am frustarted. I will explore all the tips on this site.

[Sherifat]

Thanks . It worked! 

[DonHal]

I am having the same problems as everyone else.  Would you also please send me the reset instructions?  Thanks much.