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B-21
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Server connection error 7002

HP Recommended
Photosmart 5520
Mac OS X 10.11 El Capitan

I'm trying to scan a document into computer. It has scanned a couple and then started showing server connection error 7002.  I've reset the server, shut down printer and nothing.  I've ran setup wizard and it says I'm connected but when i hit scan and tries to connect the error shows up. 

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SJB49
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Hi, I am experiencing the exact same error on the same machine (with a Mac). I too have tried shutting down, restarting the machine and internet but no joy.  Does anyone know how to fix this?  Thank you. 

 

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A4Apollo
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Hey there! @B-21, @SJB49, Thanks for stopping by HP forums!

 

I understand when you try to scan a document from your printer you are getting server connection error 7002.

 

Don't worry I will try to help you out.

 

Did you make any changes to your printer?

 

Please try the steps recommended below.

 

Those steps usually resolve the issue, but if it still occurs you can try setting static network info for the printer (which sometimes helps to stabilize the printer's ability to get outside of your network, to the internet):

1.  Press the wireless icon at the top of the printer's screen and note the IP address.
 
2.  Enter the IP address into the address bar of a web browser on a computer and press enter or click the browser's go button. 
 
3.  The printer status page should be opened.  Click on Network at the top.
 
4.  Click on Networking on the left.
 
5.  Select Proxy Settings.
Note:  If you are prompted for a redirect, select OK.  If you receive a certificate warning, select the option that lets you continue anyway.
If you receive an Internal System Error, refresh the page until it loads the proxy settings.
 
6.  Verify that all fields are blank.  If they are not, clear them and make sure the Proxy Server requires authentication is unchecked and click apply.  You should get a success message.
 
7.  Click on Network Address (IP) on the left.
Note:  If you only see IP Address Configuration and DNS Address Configuration with a yellow note, refresh the page until it loads completely.
 
8.  Leave the IP Address Configuration as Automatic IP.
 
9.  Change DNS Address Configuration to Manual DNS server.
 
10.  Enter 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Manual Alternate DNS Server.
 
11.  Click Apply and you should get a success message.
 
12.  Power off the printer for 30 seconds and then turn it back on to force the new settings to take effect.

 

 

 

Let me know if this helps!

Have a pleasant day ahead! 🙂

A4Apollo
I am an HP Employee

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