Server connection error

[frustrated-scot]

All of a sudden the e-print option does not work.  The printer is connected to the internet but I get an server connection error under ePrint.  I also cannot see the printer over the network so no, I basically have no printer.  I've also tried entering the printer IP address so I could go through thte printer setup but the printer cannot be found.  I have no proxy info on my homes router so I cannot enter that either.  PLEASE HELP!!!

[TechSupportGal]

Hi,

I'm sorry you are experiencing issues with your ePrint app. Let me try to help you resolve this issue.

It sounds like you are experiencing connection issues with the printer.  I found that the information on this link might be helpful for you, especially checking on the connection with your wireless network.

HP Printers - Troubleshooting Issues with HP Printer Apps

If the actions at the above link don't help, you can try to visit this page to find out why the printer does not maintain the wireless connection.

HP Printers - Printer Does Not Maintain Wireless Connection

Do let me know if this helps. If not, we'll see what else we can do.

Rgds,

TechSupportGal

[frustrated-scot]

My printer is connected to the internet but the ePrint option will not turn on. I was able to connect to the printer page through the printers IP address but the ePrint won't turn on through there either.