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MPLW276
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Message 1 of 2
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Set up problem; screen says to remove paper from printer cartridge area but I see NO paper

HP Recommended
Envy 7640

Trying to set up.  First step says to remove "paper Jam" from cartridge area but ther is no paper there.

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DavidSMP
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Message 2 of 2
Flag Post
HP Recommended

Hi @MPLW276,

 

A warm welcome to the HP support forums. A very good day to you. Smiley Happy I understand that you need assistance regarding paper jam issues. I will be more than happy to assist you here. Smiley Happy

 

Fabulous description and superb diagnosis of the issue before posting. Kudos to you for that. Smiley Happy You are a valued HP customer and it is paramount to assist you with it. I take it as a privilege to share this platform with you. Smiley Happy

 

  • Did you bypass power strips and connect the printer directly to the wall outlet?
  • Did you perform a hard reset on the printer?

    Please perform a hard reset on the printer from this link and perform only step 1 that says "Step 1: Reset the printer"

Please try all the prescribed steps from this link and that might correct the issue. Otherwise the printer may have a hardware issue and needs to be replaced by contacting HP phone support.

 

Steps to contact HP phone support

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. Smiley Happy

 

 

 

DavidSMP
I am an HP Employee

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