Single computer won't print to Officejet Pro 8715

[numsix]

Strange issue.

Small office has 1 Officejet Pro 8715 which was hooked up wirelessly. We just switched from one wireless router to another.

Switched the wireless network on the printer, switched the driver on the one computer that prints to it. Printer is connectible, you can browse to it via the web interface, you can ping it. If you send a print to it you can see it in the queue and according to the queue it prints.. however NOTHING ever gets printed.

Tried reinstalling drivers, no change.

Hooked the printer up over a wired connection instead of wireless.. set printer drives to the wired IP. No change.

Tried reinstalling drivers again.. during setup it can't find the printer and if you manually set the IP it does the same send-to-queue-but-don't print. Once again you can ping the printer and browse to the web interface and the driver can tell you ink levels but it will NOT print.

Installed driver on 2nd computer and it works perfectly. Issue is somewhere in this one machine which is sadly the only machine that needs to print to this printer.

Tried sharing the printer from the machine that works to the computer, it won't connect to the printer share just hangs.

Turned off the firewall on the computer, checked for A/V or other programs that would block it.. nothing.

Reinstalled drivers a 4th time.. no change. Tried the HP print and scan helper/fixer tool, said it couldn't find the issue.

This is tearing my hair out.. never had this much trouble with a machine and a printer.. especially not when it can definitely communicate it simply refuses to print. The computer THINKS it printed but the printer sees nothing. 

Any ideas?

[DavidSMP]

Hi @numsix,

Good Day.  A warm welcome to the HP community. :). I understand that you need information regarding printing issues after changing your router. I will be really glad to assist you here. 🙂

Fabulous description and superb diagnosis of the issue before posting. Kudos to you for that. 🙂 You are a valued HP customer and it is paramount to assist you. I take it as a privilege to share this platform with you. 🙂

Please let me know the operating system of the computer to assist you better.

Brilliant troubleshooting. 🙂 You’ve stated that another computer works fine with this printer which means the issue is with this one computer.

 For a start please try to completely uninstall the printer drivers by performing these steps.

Please connect the printer wirelessly.

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, select any printer listed there and you will get some options on the top. 
• Click on print server properties. 
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore regedit if that is not possible. (you could use third party apps like CCleaner to clean the printer’s registry entries by downloading it)
• Restart the PC again. 
• Download the latest full feature driver from www.hp.com/drivers and install it on the computer.
• Connect the printer to your computer only when the setup prompts for the printer. 
• If this does not work, then please ensure use built-in drivers on the affected computer by clicking here and following all the steps. there is an associated video on how to do it.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂