Smart Tank 7005 Scanner light always blinking

[NCR-PNP]

Hello.

I just bought this printer and everything is working as it should.
But i noticed the scanner light is always blinking, even when the printer goes into sleep mode (when it turns off all lights but the power and wifi). 
At first I thought it was only when the scanner lid was open, but I peeked with the lid closed and I can see it's still blinking. It only stops blinking when, obviously, I turn off the printer completely.

Everything works well, the scanner too. But I find it just odd that it always blinks like this. Is this normal? Surely it will shorten the life of the light?



Thanks in advance

[NCR-PNP]

Can anyone shed some light on this?

Thanks

[sandytechy20]

@NCR-PNP

Welcome to the HP support community.

I understand that the scanner light on the printer is blinking, I am glad to assist you.

Perform a power reset , Reset the printer to recover from printer errors or failures.

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[NCR-PNP]

Hello.
Thank you for your reply.

Neither worked. 
Did the reset, but the scanner light is still blinking.
The printer firmware didn't update as it was already on the latest version.

Is the scanner light blinking normal? Because I've read other threads where people are saying it's normal and others that it isn't.

[sandytechy20]

@NCR-PNP

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Keep me posted.

Cheers.