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cmorley50 Top Student
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My software for my Deskjet 1000  j110 won't open. The printer prints but I can't access the Toolbox. I have Windows 7 (32 bit)

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Hi @cmorley50

 

Welcome to the HP Support Forums! 🙂 I understand you are not able to access the Toolbox for your HP Deskjet 1000 on your computer running the Windows 7 Operating system. I would like you to follow the steps listed below:

 

1. Unplug the USB if using a direct connection.

 

2. Remove the HP Deskjet 1000 software from your computers Control Panel's Uninstall a program option.

 

3. Restart the computer.

 

4. Make sure all the DJ 1000 software is gone from the programs list as well as your HP folder listed under the All programs in your Start Menu.

 

5. Now go ahead and download the software and drivers for your DJ 1000 (DO NOT plug in USB until the software prompts you to):

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=dj-109016-3&cc=us&dlc=en&lc=en...

 

6. Go ahead and print a test page.

 

7. If you are unable to print a test page, please run the HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.

 

Please let me know if you are now able to access the Toolbox.  I will watch for your reply.

 

Thank you,

HevnLgh
I work on behalf of HP



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cmorley50 Top Student
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My printer prints. But I still can't open the toolbox. I double click on the HP Deskjet 1000 J110 icon on my desktop and nothing happens. I'm perplexed. I need to clean my printheads  and allign them.

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cmorley50,

 

Yes, I understand you are able to print. The software you are using would not have the ToolBox option, you would be using the newer software and drivers so you should be using the HP Printer Assistant. This should be located on your desktop, it is the Deskjet 1000 Printer icon.

 

The steps listed above, are what needs to be done in order to have the compatible Printer Utility for your Deskjet 1000 and the Windows 7 Operating system, this will allow you to clean the printheads and align the printer.

 

Please complete my earlier recommendation and let me know the outcome!

 

Thanks again,

HevnLgh
I work on behalf of HP



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cmorley50 Top Student
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I followed your instructions to the letter. The printer prints but the software will not open. This is after repeatedly uninstalling and installing the software.

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Ok thank you for the update. I was able to find a great solution from fellow Community member @Sunshyn2005 , take a look below:

 

I would like you to download this > File Association Fix.

 

You will not see anything happen, after about 4-5 minutes of waiting, restart the computer and then try the Printer Assistant icon again.

 

If the issue persists, I would like you to delete the Printer Assistant icon, open the Device and printers, right click on your printer and choose Open. In the window that opens please right click on Printer Assistant and click on create shortcut. Now we can go to the desktop and see if it will open from there. The icon will now by HP in a blue circle and say HP Printer Assistant under it (see image below).  If this opens and works we can use this moving forward, but if it doesn't proceed with the steps below.

Printer Assistant.jpg

 

  1. Hold down the Windows Logo key (  ) on the keyboard and the 'R' to open the run box,  type %temp%
  2. Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted
  3. Unplug the USB cable (if it is connected), open the Programs and Features, click on Publisher(all HP software will be together now), and uninstall all programs associated to the printer. You fill find the Basic driver, Product Improvement study, HP Officejet 8500 Help. Be careful not to uninstall other HP software, particularly if your computer is an HP computer. I generally use the date as a reference. The printer software would have all been installed on the same date.
  4. When the uninstall has completed restart the computer
  5. Follow these steps to reset the registry settings and options for Windows Installer.
    • Hold down the Windows Logo key on the keyboard and the 'R' to open the run box.
    • In the Open box, type msiexec /unreg, and then click OK.
    • Hold down the Windows Logo key on the keyboard and the 'R' to open the run box.
    • In the Open box, type msiexec /regserver, and then click OK
  6. Run Disk cleanup from Accessories\ System Tool
  7. Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
  8. Restart the computer
  9. Now this step is important, if you have downloaded the software previously or used the CD to install please do not do that this time. We are going to use the HP Printer Install Wizard for Windows. This updated version of the HP Printer Install Wizard for Windows adds the following enhancements:
    • Support for Windows 8.1
    • Additional diagnostic and auto-fix capabilities
    • Support for additional HP printers

Please let me know the outcome.

HevnLgh
I work on behalf of HP



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cmorley50 Top Student
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The file association fix did the trick. Thanks.

moonlight3320 Student
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Okay, I ran into the same problem and that Tom Guy on the internet has a kind'a back door solution.  I think it's called Tom's Hardware Guide and he says that your newer Windows Browsers have a built in printer toolbox that will allow a person to align their cartridges, clean them, and do a test page.  So try this, it's from Tom's site:

Start > Control Panel > Printers and other Hardware > Printers and Faxes

and then right-click on the line for your printer and you get a

pop up window. Then left-click on "properties" and then on

the "Services" tab and you will find that you can align (and clean) the printer cartridges, and if you look around on your other printer options you'll find you can also print a test page, etc., so this will give you some of your toolbox options back, although I know it's not exactly the same, will take the sting out of losing it a bit.

 

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learninggrowing Student
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You may also try Dataownerclub Windows Error Repair to fix this issue

 

It can fix all kinds of Windows system errors like pop-up window reporting various errors, software cannot open, webpage appears disorderly code, desktop icon displays abnormal, 

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aoded Top Student
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the same soultion The file association fix did the trick in printer 8600 

thank's

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