Software for Photosmart 6520 will not install

[Harv1]

I have downloaded software and tried to install several times but installation proceed and after a while, error message says "Installation failed"

[Jeet_singh]

Hi @Harv1,

Welcome to HP Forums, 

this is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

Going through your post, it looks like an issue while installation. This issue could most likely be resolved by a clean install of your printer (Complete uninstallation & reinstallation). Try the steps below:

• First, unplug the USB cable from the printer & PC.
• Go to control panel – Programs and features – Select all HP printer entries and uninstall them.
• Go to control panel – Devices and printers – Select each of the printer entries and then select remove printer/device.
• Now press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Now restart your computer.
• Open the Run window again, type “services.msc” and press ok to get services window.
• Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
• Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
• Repeat the same exercise on “Function Discovery Resource Publication” as well.
• Now download and install the full feature software, click here: http://ftp.hp.com/pub/softlib/software12/COL43742/mp-108722-3/PS6520_1315-1.exe
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

That should help you fix the issue. But if the drivers are not finding the printer, may be the firewall on your computer is blocking it. I would then suggest you stop both windows firewall and any other firewall that you have installed before trying to install the printer.

Please let me know if this resolves the issue, or if you require further assistance

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Regards,