Software load for LaserJet Pro M426fdn

[OldAX1]

I have attempted seveal time to load the full software for the LaserJet Pro M426 printer on two different computers.  Once with Windows 7 and one with Windows 10.  On both of these I get to the final 1% of the load and I get a message that states that it took too long to load and failed.  I can print and can scan but only to a USB flash device.  

I've used both the CD that came with the printer and also the software download from the HP website.  Both do the same thing.

I need some help

[Dvortex]

Hello, @OldAX1 – Hope you are well 🙂

Thanks for engaging in the HP Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel!

I understand that you are having trouble installing your LaserJet machine on your Windows 10 PC & windows 7 PC. going through your post, it seems that the install is stuck on 99% and then it fails after some time. I will certainly do my best to help you fix this issue 🙂

Try the steps below and check:

DO THIS DURING THE HP INSTALL PROCESS (when the percentage counter is going)

1. Go into the device manager and find the printer in the list of devices.

2. Right click on the printer and select "Update Driver software"

3. Click "Browse my computer for driver software"

4. Select "Let me pick from...."

5. Select the driver named: HP Color LaserJet Pro MFP M426 PCL-6 (Make sure its the one with a dash between the pcl and 6!)

6. Click next and go back to the hp install box and it should now see the printer and continue the install.

Let me know if that helps!

Good luck 🙂

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