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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-01-2017 05:15 PM

HP Recommended
Product: ENVY 5546

When I bought the above printer,took up offer of low cost printer inks...I had a problem with printer and returned to supplier and had a new one in replacement....The new printer has worked ok,but when I have come to replace the cartridge,this new one comes up that I have to enroll..I do not wish to...Can I reset the software to allow me to get the printer to work?...

 

The cartridge I am attempting to make work is a genuine HP62

 

Thanks....Richard

3 REPLIES 3

‎01-01-2017 05:20 PM

HP Recommended

Hi,

 

Please use the following instructions to alter your account:

 

    http://support.hp.com/us-en/product/HP-Instant-Ink-series/5264756/model/5401249/document/c04754134/

 

Regards.

BH
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‎01-01-2017 05:40 PM

HP Recommended

Thanks for link,but of no use....I want to get the 5546 to accept the genuine cartridge that is not enrolled in plan...Also I want to operate at this stage outside the plan.

 

Please advise how.?....Thanks

‎01-04-2017 05:57 AM

HP Recommended

Can you please answer my question....I do not want standard links that do not help...You know that when a non instant ink is put in  a printer that has been entered into the campaign ,it refuses to load,although I have put in a proper No 62 manufactured by HP.....SO THE QUESTION IS AS FOLLOWS....HOW DO I GET  MY PRINTER TO ACCEPT THIS CARTRIDGE ?

 

Please do not send me links to instant ink campaign!

 

Otherwise ,end of 5546 and of any HP products ok!

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