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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-18-2017 11:38 PM

HP Recommended
Product: G3110
Operating System: Microsoft Windows 8 (64-bit)

From time to time the message on software update appears. When I run the update client, it fails. Update client cannot download it.

 

I am connected to Internet and have no problem in other applications/programs. (I have VDSL modem, metalic connection, IP address is assigned by internal DHCP, no proxy set,...)

 

M.

1 REPLY 1

‎02-18-2017 11:55 PM - edited ‎02-18-2017 11:58 PM

HP Recommended

The connection is established as can be seen from printscreen, disconnected and there is another attempt. Is there any log file so I could reveal the cause of troubles?

 

UPD_CLIENT.jpg

 

PID 3736 is HP Update Client.  IP addresses belong to Austin and Houston HP servers.

 

M.

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