Create an account on the HP Community to personalize your profile and ask a question
05-09-2017 08:07 AM
Sometimes the printer will work and sometimes it won't.
I might have 4 jobs and it will print only one and then stop.
It shows the wireless is still connected but won't do anything.
Says "idle" when I check settings but can't change that.
05-09-2017 09:13 AM
Please provide the following relevant information so someone can help including:
Printer Model – done
Operating System of computer -
Detailed Problem Description including all network devices (extenders, switches)-
Connection Method - USB, Hardwired LAN, Wireless, Wireless Direct? -
Make and model number of router and modem? -
Error messages - on printer screen and/or computer, any blinking light patterns? –
Is the printer plugged directly into the wall outlet? Do not use any UPS, power strip or surge protector. Yes this WILL cause the printer to drop offline and print strangely.
Do you think the printer is going to sleep and can’t wake up? -
If wireless, when the problem occurs, what is the status of Blue Wireless light on the printer, on, off or blinking? –
Power off printer and router. Power on router and wait 3 mins, power on printer. Does it connect to the router now? Do you have a valid IP address?
05-12-2017 05:31 AM
thanks for the reply
I will check the owner's manual as it still prints just one copy when I retry it instead of entire jobs.
Blue light on, steady. No warning marking on symbol on screen..
It is a HP Officejet Pro 8610, wireless and the commputer is a MacBook Air. Sorry don't know OS.