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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-29-2017 06:27 AM

HP Recommended
Product: Officejet 7500a wide format
Operating System: macOS 10.12 Sierra

Lined streaks have started to appear on docs that have been scanned with the ADF.

Cleaning is difficult, the 7500a product manual suggest the ADF can be "opened" to gain access.

But unless I am missing the obvious, the ADF unit on my machine cannot be opened.

Thanyou in advance to anyone that can help with this issue 

1 REPLY 1

‎04-30-2017 12:43 PM

HP Recommended

@BobCadet

 

This is a great location to get assistance! I read your post and see that you are getting vertical lines when you scan on Officejet 7500a printer. I would like to help you resolve this issue. 

  • Clean the scanner.
  • Clean the automatic document feeder (ADF) rollers.
  • Change the scan settings.
  • Reset the printer.

Click here and follow the document to perform above mentioned troubleshooting steps.

 

Let me know how it goes.

 

Cheers.

Sandytechy20
I am an HP Employee

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