Strings Pending for IoRef: 65824

[LaurentG]

Hello,

We are experiencing a problem with our HP T730 purchased last month. The printer has been working well in general, but this issue has cropped up today, and we haven't been able to resolve it.

When we print, the printing begins as expected from the paper roll, but after 3 passes of the print head, the printer stops, retracts the paper and produces the error message:

Strings Pending for IoRef: 65824

Restarting the printer, the printer feeds the paper back out and trims off the initial section of print. It then unloads the paper from the roll, and then displays the following message:

"Paper Jam

Open the access window and remove the multi-sheet tray (if necessary). Remove any obstructions or jammed paper from inside the printer, and then touch "OK""

We removed the multisheet tray, and attempted to ensure there is no debris in the printer, but the problem continually re-occurs. After re-loading the paper roll, the printer appears as normal, but as when we go to print, the same problem cycle occurs.

Do you have any advice for a solution?

Many thanks.

[Mikeg81]

Hi,

What error comes up when you get the paper jam message?

Have you try printing any internal print?

[LaurentG]

Hello Mike,

Thank you for replying. After the printer unloads the roll (after a restart), it displays the following message:

"Paper Jam

Open the access window and remove the multi-sheet tray (if necessary). Remove any obstructions or jammed paper from inside the printer, and then touch "OK""

Yes, we have tried to print a diagnostic page from the printer itself, with the exact same result. The printer briefly displays "unload roll" before stopping and displaying a blank screen with only "hide" in the bottom right corner. Returning to the menu, the "Strings Pending for IoRef: 65824" error can be seen as per the original post.

Many thanks.