Stuck on preparing printer screen

[malger90]

I received a replacement printer and when I set it up and put in the setup cartridges and paper, the printer is stuck on the preparing printer screen and won't go any further. 

[A4Apollo]

Hi! @malger90, Thanks for stopping by HP forums!

I understand that your printer is stuck on preparing printer screen.

Please try few steps recommended below.

Resetting power to the printer forces the printer to reset stored values in the firmware. A power reset can help when the printer is not accepting communication from the Mac.
Make sure the printer is idle, not making any sounds, before continuing.
With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the printer.
If the printer does not turn on by itself, press the Power button to turn it on.
Try printing again and note what happens.
If the printer prints, you can stop troubleshooting.
If the print job becomes stuck again, continue to the next step.

If the issue persists please update the printer firmware using this link.

Let me know if this works!

Have a pleasant day ahead! 🙂