Will not print in color. Checked ink cartridges. When I select the copy icon on the printer the "start color" box is indicated, and when I print a test copy, there is color on that test copy. But when I try to print a Word document with color in it, it only prints in black and white. Help. I've exhausted my "expertise," which is limited anyway. I'm working on a newsletter that is way past due.
Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps.
Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.
To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a superb week ahead. 🙂
DavidSMP I am an HP Employee
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.