Supply System Problem

[Ayaz0072010]

I have a" Supply System Problem" message that appeared with the set up cartridges and won't clear. I've tried all the solutions presented on here but to no avail. I've factory reset via EWS and enabled web services on there too. Changed cartridges and the Firmware is up to date and now I'm stuck! is there anything else I can try other than sending it back. As you can see it has been used and I'm wondering if it's an ex shop display model. Any help/suggestions would be gratefully  appreciated. 

[sandytechy20 · Accepted solution]

@Ayaz0072010

Welcome to HP support community.

Clean the cartridge contacts

1. Turn the printer on.

2. Open the door to access to the cartridges.

3. Wait until the carriage stops moving before you continue.

4. Push in on the front of the cartridge indicated in the error message, and then remove it.

   

5. Wipe the electrical contact on the cartridge with a lint-free cloth.

   

6. Insert the cartridge into its color-coded slot until it snaps into place.

   

7. Repeat these steps for any other cartridges indicated in the error message.

8. Close the cartridge access door.

You can refer this HP support community for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Ayaz0072010]

• By mistake "I accepted solution" . My problem is still not solved. My cartridges are brand new. 
• Not initializing new cartridges please help

See error in the picture

[asmita6658]

@Ayaz0072010

Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding this issue. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[lunasilverstar]

Hi i have the same problem listed on this forum multiple times.  I've gone through all the suggestions and it's still not working.