• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-24-2017 02:42 PM

HP Recommended
Product: Designjet 5500ps
Operating System: Mac OS X 10.11 El Capitan

Hey everyone, I'm hoping one of you can give me some clarification because I am at my absolute wit's end. Our Designjet 5500ps printer (42" capacity) locked up on me and forced me to do a restart via the power button (on the face of the unit, not the switch in back). Now I'm stuck in an endless loop of the startup getting to 5% then giving me the following error message:

System Error ffffffff 033c02ee

Restarting via the power button and/or the switch in back does not help. 

I found that, if I open the printer's window or raise the paper lever during startup, it will OCCASIONALLY boot to 20% or, in a rare occasion, 70%. Once it hits 70% though it freezes and refuses to boot further.

I'm aware that the ffffffff codes are normally Firmware issues. I updated the firmware for the JetDirect server it's printing from but that didn't help. I have a file for the actual printer's firmware update (HP5500PostS_S_56_07.upg) but have been unable to install it (all instructions on how to do so involve software I can't find and/or using the printer's IP address, which just brings me to the JetDirect server and only allows me to update JetDirect firmware).

We need this printer back online so any and all help is greatly appreciated. Thank you in advance!

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.