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06-04-2014
08:07 PM
- last edited on
04-20-2016
02:33 PM
by
OscarFuentes
I updated my operating system from Windows 7 Home 64 bits to Windows 8.1 pro 64 bits, and when trying to re-install my HP Officejet J4580 all-in-one printer's software and driver I get all kinds of errors. It was working perfectly on Windows 7.
The most common error I get is: System cannot find the file specified "[path]\hpzshl.ice_suffix..exe", and the installation aborts.
I've tried many solutions from these forums and from the HP support website, but my problem is still there.
I already tried the lengthy solution shown here:
and
http://support.hp.com/us-en/document/c04206080
I even found the directory where the installation was unpacked and copied it to the Desktop, but the error persisted.
I need the full featured software because I need to use the scanner in my Officejet printer, so, I cannot settle for just the printing drivers.
I need desperate help on getting this working again.
Computer specs:
CPU: Intel Core i7-4820K Quad-Core 3.70 GHz 10MB Intel Smart Cache LGA2011
MEMORY: 16GB (4GBx4) DDR3/1866MHz Quad Channel Memory
Printer: HP Officejet J4580 All-in-one; connected via USB
OS: Windows 8.1 Pro 64 bits
GPU: AMD Radeon R9 200 Series
Solved! Go to Solution.
Accepted Solutions
06-04-2014 08:38 PM
I finally solved this by myself after many hours of pain.
I clean up any HP installations from my computer using the HP Officejet Software and Driver Removal Utility:
After restarting the computer, I moved to the desktop the unpacked installation directory that the HP Printer Install Wizard for Windows had previously downloaded and launched.
I deleted all files from the %temp% directory.
I turned off McAfee antivirus real-time scanning as well as Windows Deffender.
I ran setup.exe in the installation directory in my desktop.
The installation ran smoothly and completed. I already tested the printer and all features work normally.
I hope these steps help someone with similar troubles to get the software installed.
06-04-2014 08:38 PM
I finally solved this by myself after many hours of pain.
I clean up any HP installations from my computer using the HP Officejet Software and Driver Removal Utility:
After restarting the computer, I moved to the desktop the unpacked installation directory that the HP Printer Install Wizard for Windows had previously downloaded and launched.
I deleted all files from the %temp% directory.
I turned off McAfee antivirus real-time scanning as well as Windows Deffender.
I ran setup.exe in the installation directory in my desktop.
The installation ran smoothly and completed. I already tested the printer and all features work normally.
I hope these steps help someone with similar troubles to get the software installed.
