T520 Designjet Possible Media Jam Issue

[AKINHP]

Hi,

I am having this issue over 3 days now and the printer is 2 years old.

"Possible jam, printer cannot contine. Remove jammed paper, review that cartridges and printhead are correctly installed. Press ok to continue"

1. The carriage is moving properly

2. The Out Of Paper Sensor Cable is okay as well

Has anyone else had this problem and managed to fix it?

[rasheddul]

Hi,

Thanks for contacting with HP Support Forum.

Please process the below info:

 - Clean the encoder strip with a lint free cloth damp with water

 - Make sure carriage belt is ok.

 - Make sure the roll is loaded correctly on the spindle

 - Make sure the spindle is installed correctly

 - Measure the paper and make sure is a supported size

 - You just clean the media detectors sensor which is stay with carriage unit. If problem will not solve please update the latest firmware.

If problem not solved, please follow the below instruction and sorry for my delay.

Use the following procedure to enter into the Customer's Support menu.

1. The support menu accessible by customer is accessible from any screen by pressing the Power
Button continuously for 15 seconds.

2. The following screen will display, select Support Menu.

3. Navigate through the menu using the Left arrow ( ) and Right arrow ( ) in the Front Panel magic
frame. You could also use the Up and Down arrows of the Front Panel display. Then select Reset menu.

4. Select Soft Reset menu

5. Type pass: 3746

6. After finish the reset printer will restart as new printer like.

Then ty to printer from printer using roll plain paper.

If problem not solved please replace Scan Axis Motor/Carriage Motor (P/N: CQ890-67006)

PartStore: https://parts.hp.com/hpparts/Search_Results.aspx?mscssid=FEE8CDA5B549425DBBD85C24152825F0&SearchIn=P...

I hope that information will help to you.

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Thanks,
Rashed