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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-02-2016 07:41 AM

HP Recommended
Product: HP Deskjet 3510
Operating System: Microsoft Windows 10 (32-bit)

scanner not connected to computer

1 REPLY 1

‎12-03-2016 08:34 AM

HP Recommended

@Lisa605, welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you out.

I understand that you cannot scan to your computer from your HP Deskjet Ink Advantage 3510 e-All-in-One Printer and also you get the message that it is not connected to the computer.

Don't worry as I have a few steps that should help fix this issue.

 

And here's the step by step guide for you in the link: USB Scanner Connection Error (Windows)

 

Let me know how that works.
 

I hope you have a good day ahead.

Rainbow23 - HP Support.
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