• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-29-2015 07:40 AM

HP Recommended
Product: PSC 1350 All in one printer
Operating System: Mac OS X 10.8 Mountain Lion

I am seeking just a simple answer to this.

My 1350 all in one (an old model by the way) has suddenly grayed out the "scan" button.

It shows me the overview of the scan but it will not scan.

I have used this computer and this printer together for many years.

this is not a bluetooth, just a regular connection.

Frustrating.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-29-2015 09:43 AM

HP Recommended

Hi,

Eiher select an area over the scan preview with the mouse or uncheck the Custom Size option and select the required scan size, then you will be provided with the option to complete the scan.

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

2 REPLIES 2

‎05-29-2015 09:43 AM

HP Recommended

Hi,

Eiher select an area over the scan preview with the mouse or uncheck the Custom Size option and select the required scan size, then you will be provided with the option to complete the scan.

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

‎05-29-2015 07:47 PM

HP Recommended

Thanks so much!  This worked.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.