There is a problem with the supply system

[HappyCamper123]

I connected my wife's laptop to the printer wirelessly. It printed 1 test page ok then came up with the message:

'There is a problem with the supply system. Try replacing the affected cartridge witha different non-empty cartridge.'

 However it doesn't tell me which cartridge is empty. How can I tell?

[sandytechy20]

@HappyCamper123

Thank you for visiting the HP Support Forums and Welcome. I have read about your HP OfficeJet Pro 8710 and getting 'Supply System Problem' Error Message.

Don't worry though as I have a few steps to determine the issue and find a solution as well,

• Reset the printer.
• Clean the ink cartridges.
• Update the printer firmware.
• Reseat the printhead up to three times.

Click here for the document which you can refer.

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

Cheers!

[HappyCamper123]

I tried that and it didnt work so i just replaced all the ink cartridges one at a time until it worked. Had to replace all of them - even though it was probably only one that had run out. Perhaps you could ask your techies to provide some sort of "Ink indication monitoring system" to tell users which cartridge has run out.

Mind you - you won't sell as many ink cartridges that way so best keep us guessing!

[Riddle_Decipher]

@HappyCamper123

Thank you for the update,

I appreciate your time and efforts,

I'm glad you found the solution you were looking for.

HP likes selling cartridges, But we love our customer more, Hence I've informed the technical team about the same

And I'll work with them to make a few changes, just as you've suggested 😉

Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And accept this as the solution to help others find your post helpful.

Take care now and do have a fabulous week ahead. 🙂