There was a problem finalizing your subscription (GS001)

[test656]

Hello I have the same problem : There was a problem finalizing your subscription.

[Joan--]

I have met the same problem. I have tried for three days but the same notification "There was a problem finalizing your subscription." pops out all the time. How can I solve this?

[Jay_G24]

Hi @test656, @Joan--,

I'd like to help!

I understand you are unable to finalize the instant ink subscription.

To assist better-

Have you tried using a different browser?

If the issue persists, please reach out to the HP Instant Ink team(contact info can be found on the home page) in your region for further assistance.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[AlDrew]

I'm having the same problem 

[Jay_G24]

Hi @test656

I'd like to help!

I understand you are unable to finalize the instant ink subscription.

To assist better-

Have you tried using a different browser?

If the issue persists, please reach out to the HP Instant Ink team(contact info can be found on the home page) in your region for further assistance.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[ACY1956]

I have exactly the same message. What is the solution please?

[Jay_G24]

Hi @ACY1956,

I'd like to help!

I understand you are unable to finalize the instant ink subscription.

To assist better-

Have you tried using a different browser?

If the issue persists, please reach out to the HP Instant Ink team(contact info can be found on the home page) in your region for further assistance.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Tobiloba23]

I am having the same issue signing up using the HO Smart android app.

There was a problem finalizing your subscription. (GSS001)

[Jay_G24]

Hi @Tobiloba23,

I'd like to help!

I understand you are unable to finalize the instant ink subscription.

To assist better-

Have you tried using a different browser?

If the issue persists, please reach out to the HP Instant Ink team(contact info can be found on the home page) in your region for further assistance.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[ChrisG399]

I'm having the same issue too, the HP Smart  app seems to be buggy and generally not very good - took me multiple attempts today to set up my new printer to be able to print.  Couldn't do it through the iOS app in the end and had to do it on my windows laptop.

Same error as everyone else on the SmartInk sub - There was a problem finalizing your subscription.