There was a problem finalizing your subscription (GS001)

[SethSnyder]

I can't finalize my subscription either

[Betty0610]

@SethSnyder

Welcome to the HP Support Community.

I'd be happy to help.

Which Printer do you have?

Thanks 🙂

[Terry1936]

I can’t finalise my subscription either. 

[Jay_G24]

Hi @Terry1936,

Welcome to the HP Support Community

I'd like to help!

I understand you are unable to finalize the instant ink subscription.

Try using a different browser to complete the enrolment, (Ex: Chrome, Firefox, Edge)

You may also refer to the document -- Enrolling in HP Instant Ink

Also, Make sure the date and time on the computer are set correctly.

If the issue persists,

• I've sent you a private message with further instructions to get this issue sorted.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[wvgirl371]

I have the same problem. What is the solution? 

[Betty0610]

@wvgirl371

Welcome to the HP Support Community.

I'd be happy to help.

Which Printer do you have?

Let us know 🙂

Thanks!

[PlanetSendai]

I just reached a solution to this after A LOT of trial and error. 

The first thing you're going to want to do BEFORE restoring the factory defaults of your printer is to find another device that can connect to your printer (especially if you have one of the newer Macbooks with limited ports). This device should preferably be a laptop. This is important because this is how you'll be able to reconnect your printer back to the wifi. After I restored factory settings, the WPS function on my router did not work anymore (in terms of communicating with my printer) so you'll have to manually connect the printer to your computer. 

After you confirm that your computer will be able to connect to the printer, using the USB cable that comes with the printer, open the HP Smart app on your main computer and go to PRINTER SETTINGS > ADVANCED SETTINGS > SETTINGS > RESTORE DEFAULTS and choose Restore Factory Defaults. Once you do this, it resets the printer to factory settings. After that's complete, connect your computer of choice to the printer using the cable.

Restart the HP Smart app and you'll see your printer. Click it and HP Smart should ask you if you want to enable a wireless connection. SELECT YES. This restores a wifi internet connection between any device and the printer. Once you do that. Try setting up InstantInk again and a test page will print letting you know that your InstantInk subscription is now set up. The test page will say "Congratulations...here's your Wifi Direct email...something something.."

This process is way too complicated for what it is, but hopefully, this helps others get InstantInk Subscription access. And no, I don't work for HP, no one's paying me to say this. I just happened to spend over 6 hours yesterday trying to figure this out, even calling in, to no real avail. But now I'm all set! Hopefully it's a breeze for you.

Cheers! 

[PlanetSendai]

[posted a duplicate answer by mistake, unsure how to delete this, but see above for my first response]

[alaohaywhy]

What's the solution to this please? I use HP Deskjet 2710 and I have the same issue.

[Me273]

I am having this issue but dont see a solution on your site can you please advise