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‎04-10-2019 04:53 PM - last edited on ‎12-26-2024 05:42 AM by

HP Recommended
Product: HP Color LaserJet Managed Flow MFP E87640-E87660

Printer indicating Toner/Ink low but toner supply status shows supplies still high.

 

"HP COMMUNITY TEAM NOTE"

 

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1 REPLY 1

‎04-10-2019 05:13 PM

HP Recommended

This error can result from toner compaction in the toner supply. This results in toner being depleted in the drum/developer unit and not replenished from the toner bottle. HP recommended course of action is to remove the problem color and perform the same initial setup shaking. This will loosen up the toner and distribute it through the catridge so it can flow down into the drum/developer assembly.

 

http://www.supportvideos.ext.hp.com/detail/video/5342476905001/how-to-install-a-toner-cartridge-in-a...

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