Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-13-2017 10:18 AM

HP Recommended
Product: Envy 120e all in one
Operating System: Microsoft Windows 10 (32-bit)

My touchscreen on my HP Envy 120e is no longer working.  It lights up when printing, but then immediately goes dark again.  The ? symbol is lit up; if I touch that, the home symbol lights up, but upon touching that, it just toggles back to the ? and in neither case does the screen light up.  I have installed HP Support Assistant, and run "updates" and the problem stil exists.

1 REPLY 1

‎05-14-2017 03:10 PM

HP Recommended

Greetings @Katherinemellis,

 

Thanks for the post. 

 

I understand that the touchscreen on your printer is not working. Glad to assist you. 

Kudos to you for trying to troubleshoot the issue on your own. 

Are you able to print from your computer?

 

Recommend you update the firmware on your printer by downloading it from www.hp.com/drivers 

Please have the printer connected to your computer using a USB cable. 

If the issue persists, please contact our phone support for the service options available. 

 

Let me know how it goes. 

Chimney_83
I am an HP Employee

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.